Returns & guarantee
Love it, or we'll make it right
A genuine quality problem is always on us — no return, no hassle. Changed your mind? Easy swaps and store credit. Here's exactly how each works.
Email us
Write to hello@kovasauna.com with your order number and a quick note — within 60 days if something's wrong, within 30 days if you've simply changed your mind.
Something wrong? We fix it — on us
Defect, damage in transit, or not as described: send a photo and we'll replace it or refund you in full — our cost, no need to ship anything back. Fast, and no sad letters required.
Just not for you? Easy swap
Unworn and changed your mind? Swap it for another colorway or take store credit — we'll cover the new hat's shipping. Prefer a refund? Also fine — return postage is on you, and the hat's price comes back the moment it's on its way.
The honest details
- The 60 days (quality issues) and 30 days (change of mind) both count from the day tracking says “delivered.”
- Quality or craft problems, the wrong item, or damage in transit are always on us — a photo is all we need, and there’s nothing to ship back.
- Change-of-mind returns are for unworn hats. A swap or store credit is instant; a cash refund means return postage is on you. Wool is personal, so we can’t re-home a worn hat — but if a worn one has a genuine fault, that’s the quality path above, every time.
- Gift recipients get store credit (no prices, ever) — the original buyer’s rights are never affected.
Your statutory rights (EU & UK)
Separate from — and unaffected by — anything above: if you’re in the EU or UK, you have a legal right to withdraw from your purchase within 14 days of delivery, for any reason. Withdraw in that window and we refund the full amount, including standard outbound shipping, to your original payment method. Return postage is on you unless the hat was faulty. To exercise it, email hello@kovasauna.com with your order number — or use the model withdrawal form below.
Model withdrawal form
(Complete and return this only if you wish to withdraw from the contract.) — To KovaSauna, hello@kovasauna.com: I hereby give notice that I withdraw from my contract of sale of the following goods: [your order number and items], ordered on [date] and received on [date]. Name and address of consumer: [your details]. Date: [date].
Related: shipping times · care guide · FAQ