Returns & guarantee
60 days of happiness, or your money back
If the hat doesn't genuinely make your sauna sessions better, we don't want to keep your money. That's the whole policy; the rest is logistics.
01
Email us
Within 60 days of delivery, write to hello@kovasauna.com with your order number and a line about what's wrong (or just 'not for me' — that counts).
02
Skip the post office, usually
For most orders we refund or replace without asking you to ship anything back. Wool is hygiene-sensitive, and making you queue at a counter to return a hat helps nobody.
03
Money back, fast
Refunds go to your original payment method within 5–7 business days of our reply. Replacements ship like any new order, tracked.
The honest details
- The 60 days count from the day tracking says “delivered.”
- Defects (loose stitching, shape problems, anything that shouldn’t be): send a photo, we replace or refund immediately — your choice.
- Gift recipients can use the guarantee too — store credit, so nobody sees prices.
- If we do ask for a physical return (rare, larger orders), we provide the label and instructions.
Related: shipping times · care guide · FAQ